RealSimple: Computer Repairs & IT Services
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IT Consulting, Computer and Device Repairs servicing the Greater Chicago Area, IL
Services Offered
Services Offered
IT Business Consultation & Services:
IT Business Consultation & Services:
Provision workstations, label makers, printers and other peripherals for a business or warehouse
Perform system/OS updates to devices within a specified timeframe
Perform Basic Network and Security appliance troubleshooting/deployment (ie: cameras, badge readers, routers/switches)
Provide technological insights and recommendations for small to medium businesses
Computer Repairs and Troubleshooting
Computer Repairs and Troubleshooting
Assist with first time Windows/Mac setup, resetting forgotten passwords via phone communication
Windows, MacOS troubleshooting via phone, text, remote support
Assist with setting up printers, smart devices, TVs via phone communication and remote support*
Perform simple repairs on computer hardware, including HDD, SSD, RAM replacements
Build or assist with building a gaming or personal computer from scratch
Cellphones: Android / iPhone
Cellphones: Android / iPhone
Assist with activating cellular lines and activating SIM cards
Provision phones with specified software and MDM configurations (for businesses)
Assistance with setting up or logging into applications, freeing device storage, or performing backups
Virus Removals
Virus Removals
Inventory device(s) to check for adware, trojan software and other forms of malware (viruses)
Remove malware and any other unwanted or unsolicited software from a computer or phone
Recommend and/or install antimalware software
Schedule antimalware software to run at user defined times
Staff
Technician/CEO: Rafael Saldana Jr
SecOps Technician and IT Consultant with 7 years of IT experience; including Helpdesk, Managerial, Project Coordinator and IT Security experience. PenTest+, CySA+, Security+, Network+ and A+ certified; BS in Network/Comm MGMT
My professional IT Projects include large-scale deployment of workstations, cellular and mobile devices, printers, label makers and other business-critical assets within a specified timeframe; modeling and provisioning network resources for company facilities; setting up firewalls, IP addresses and routing configurations; maintaining and adding security resources, such as NVRs, cameras and badge readers; large-scale provisioning and auditing of system access, email, and more!
My managerial experience includes running an IT department of 2 for a company with close to 400 employees across 3 separate facilities, ensuring a monthly 95% and yearly 99% ticket and project resolution rate, while executing monthly KPIS, employee reviews, and providing reports and communication on various topics to executive, Sr. Level and Legal departments. I have also provided top tier support during the ever difficult COVID pandemic, providing technical resources for all level of employees to facilitate the continuation of remote connectivity during lockdown.
I have a proven track record of unmatched dedication, attention to detail and dedication to provide clear communication on timelines, deadlines, and feasibility, along with a willingness to devote my time and resources to deliver on my responsibilities. I look forward to working with you!
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