RealSimple: Computer Repairs & IT Services
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IT Consulting, Computer and Device Repairs servicing the Greater Chicago Area, IL
Services Offered
Services Offered
IT Business Consultation & Services:
IT Business Consultation & Services:
Provision workstations, label makers, printers and other peripherals for a business or warehouse
Perform system/OS updates to devices within a specified timeframe
Perform Basic Network and Security appliance troubleshooting/deployment (ie: cameras, badge readers, routers/switches)
Provide technological insights and recommendations for small to medium businesses
Computer Repairs and Troubleshooting
Computer Repairs and Troubleshooting
Assist with first time Windows/Mac setup, resetting forgotten passwords via phone communication
Windows, MacOS troubleshooting via phone, text, remote support
Assist with setting up printers, smart devices, TVs via phone communication and remote support*
Perform simple repairs on computer hardware, including HDD, SSD, RAM replacements
Build or assist with building a gaming or personal computer from scratch
Cellphones: Android / iPhone
Cellphones: Android / iPhone
Assist with activating cellular lines and activating SIM cards
Provision phones with specified software and MDM configurations (for businesses)
Assistance with setting up or logging into applications, freeing device storage, or performing backups
Virus Removals
Virus Removals
Inventory device(s) to check for adware, trojan software and other forms of malware (viruses)
Remove malware and any other unwanted or unsolicited software from a computer or phone
Recommend and/or install antimalware software
Schedule antimalware software to run at user defined times
Staff
Technician/CEO: Rafael Saldana Jr
SecOps Technician and IT Consultant with 9 years of IT experience; including IT Manager, Project Coordinator, Security Operations and HelpDesk. PenTest+, CySA+, Security+, Network+ and A+ certified; BS in Network/Comm MGMT
My professional IT Projects include large-scale deployment of workstations, cellular and mobile devices, printers, label makers and other business-critical assets within a specified timeframe; modeling and provisioning network resources for company facilities; setting up firewalls, IP addresses and routing configurations; maintaining and adding security resources, such as NVRs, cameras and badge readers; large-scale provisioning and auditing of system access, email, and more!
My managerial experience includes running an IT department of 2 for a company with close to 400 employees across 3 separate facilities, ensuring a monthly 95% and yearly 99% ticket and project resolution rate, while executing monthly KPIS, employee reviews, and providing reports and communication on various topics to executive, Sr. Level and Legal departments. I have also provided top tier support during the ever difficult COVID pandemic, providing technical resources for all level of employees to facilitate the continuation of remote connectivity during lockdown.
I have a proven track record of unmatched dedication, attention to detail and dedication to provide clear communication on timelines, deadlines, and feasibility, along with a willingness to devote my time and resources to deliver on my responsibilities. I look forward to working with you!
Career Highlights
Wholesale Client, IT Manager 2020-2024
Wholesale Client, IT Manager 2020-2024
Provisioned and managed 500+ devices for all manner of staff, warehouse and office departments, and C-Level executives ranging from laptops, desktops, mobile devices, tablets, POS systems, printers, label makers, android and standard barcode scanners, custom made jumbotrons, NVR systems, cameras, badge readers, and many more types of hardware
Managed the ticketing system and large-scale projects, including setting up network connectivity for another facility, with the help of in-house electricians for cabling and setting up many of the same devices described
Reported with the CEO directly and other managers to deliver IT needs for all departments within 2 physical facilities and one remote facility overseas
Played a vital role during COVID-19, delivering optimal uptime by repurposing devices to facilitate work from home, and was one of few office employees to regularly show up to the warehouse to work on tickets and provisions.
Managed and reported on security incidents, ran cybersecurity training campaigns to all relevant employees
Reverse Logistics Client, Help Desk Tech 2019
Reverse Logistics Client, Help Desk Tech 2019
Provisioned over 50 workstations consisting of desktops, laptops, monitors, keyboard/mice, specialized cameras, label makers, and RS232 scales for a business that specializes in reverse logistics under hardened HIPAA and federal compliance standards
Supported close to 100 of existing and new end users and provisioned/pre-existing hardware in a helpdesk setting
Supported and maintained networking and security infrastructure, including badges and cameras
Worked with developers to test new software implementations and collect input from the end users to report back on
Network Security: Blocked suspicious activity (SQL/HTML injections, DoS) through Cisco ASDM, disabling AnyConnect VPN profiles
Inventory management, asset mapping, logging all IT related changes through Database Change Management procedures in compliance with auditing standards.
Healthcare Client, Application Support Analyst 2018
Healthcare Client, Application Support Analyst 2018
Updated systems through IIS and Database servers using SQL scripts, and modifying CSS/HTML file
Assisted Hospital techs with deploying software for first-time time clients on new or existing instances of Windows Server
Performed weekly event log checks on internal Windows Server machines including checking disk space and the status of various SQL jobs
Troubleshot issues with customer Azure/Active Directory login integrations
Updated demo website with example headlines, images and posts, and used demo/dev sites to replicate customer issues
Radio Comms Client, SecOps Lead 2024-Present
Radio Comms Client, SecOps Lead 2024-Present
Management of software patching schedules for radiocomm clients located in the Northeastern portion of the US, including NY, NJ, VA, PA, for a team of 5
Patching of client software, which includes RHEL 7/8, HP SPP, ESXI, VCenter and Windows Server
Works with development teams to test innovative software to facilitate and automate patching deliverables
Works with onsite staff, radiocomm technicians and CSMs to ensure issues encountered during patching are fixed
Applies cybersecurity best practices for ensuring the confidentiality, integrity and availability of client data and infrastructure
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