RealSimple: Computer Repairs and IT Services
IT Consulting, Computer and Device Repairs servicing the Greater Chicago Area, IL
IT Business Consolation & Services:
-Provision workstations, label makers, printers and other peripherals within a specified timeframe
-Perform system/OS updates to devices within a specified timeframe
-Perform Basic Network and Security appliance troubleshooting/deployment
-Provide technological insights and recommendations for small to medium businesses
Cellphones (Business or Personal):
-Assist with activating cellular lines, provisioning phones for single users and businesses, including installing SIM cards and/or setting up eSIM through carrier
-Basic Android/iOS troubleshooting; assistance with setting up or logging into applications, freeing device storage, or performing backups
Computer Repairs (Business or Personal):
-Assist with first time Windows/Mac setup, resetting forgotten passwords via phone communication
-Windows, MacOS troubleshooting via phone, text, remote support
-Assist with setting up printers, smart devices, TVs via phone communication and remote support*
-Perform simple repairs on computer hardware, including HDD, SSD, RAM replacements
-Build or assist with building a gaming or personal computer from scratch
*remote support offered only if consented upon by both parties. a remote support link would be sent to the client, and the session would be fully terminated upon project completion
note: this page is still undergoing construction, any information or pricing may not be finalized
Staff
Technician/CEO: Rafael Saldana Jr
SecOps Technician and IT Consultant with 7 years of IT experience; including Helpdesk, Managerial, Project Coordinator and IT Security experience. PenTest+, CySA+, Security+, Network+ and A+ certified; BS in Network/Comm MGMT
My professional IT Projects include large-scale deployment of workstations, cellular and mobile devices, printers, label makers and other business-critical assets within a specified timeframe; modeling and provisioning network resources for company facilities; setting up firewalls, IP addresses and routing configurations; maintaining and adding security resources, such as NVRs, cameras and badge readers; large-scale provisioning and auditing of system access, email, and more!
My managerial experience includes running an IT department of 2 for a company with close to 400 employees across 3 separate facilities, ensuring a monthly 95% and yearly 99% ticket and project resolution rate, while executing monthly KPIS, employee reviews, and providing reports and communication on various topics to executive, Sr. Level and Legal departments. I have also provided top tier support during the ever difficult COVID pandemic, providing technical resources for all level of employees to facilitate the continuation of remote connectivity during lockdown.
I have a proven track record of unmatched dedication, attention to detail and dedication to provide clear communication on timelines, deadlines, and feasibility, along with a willingness to devote my time and resources to deliver on my responsibilities. I look forward to working with you!